We thank you for making time to visit your loved ones at NYU Langone. To ensure a safe environment for our patients and visitors amid the 2019 coronavirus disease pandemic (COVID-19), we have updated our visitor policies for all of our locations. Please check for updates before each visit.
We understand the important role that family members and visitors play in a patient’s healing process, and aim to balance the needs of patients with maintaining a safe environment for all. Our staff can also help patients and their family members communicate through phone calls, Facetime, Skype, and other remote methods as needed.
Screening Information for All Visitors
At all of our locations, all visitors and support people accompanying our patients are screened for COVID-19 symptoms and have their temperature checked when they arrive. People who have a temperature greater than 100 degrees Fahrenheit and those who show signs of illness are not permitted to enter.
All visitors must wear a mask while at our locations, must wash or sanitize hands frequently, and must stay with the patient at all times unless directed otherwise by our staff.
Visitors under the age of 18 are not permitted at this time. Visitors over the age of 69 are discouraged due to the increased risks associated with COVID-19 infections in this age group.
Support people who have been permitted by our clinical team to stay with a patient for an extended period have their temperature checked and symptoms reviewed every 12 hours. If a support person becomes ill during their visit, they will be asked to leave and a different support person may be designated.
Visitors are required to show identification and provide information including their name, contact information, dates of visits, and the name of the patient they are visiting.
Patients with confirmed COVID-19 may be permitted visitors only when our staff determines it is safe. We may need to restrict visitors to these patients when it is not possible to sufficiently control the spread of infection.
Visitors who do not comply with the guidelines will be asked to leave.
Information for Out-of-State and International Visitors
Visitors who have traveled from a state that meets the New York State criteria for required quarantine, as well as visitors arriving from any country outside the United States, must self-quarantine for 14 days after their arrival in New York State unless they have exited quarantine by completing all of the following three steps:
- obtaining a negative COVID-19 diagnostic test within three days of departure from the state or country that meets the New York State criteria for required quarantine, prior to their arrival in New York State
- quarantining for at least three days upon arrival in New York State
- obtaining a negative COVID-19 diagnostic test at a testing site within New York State on day four or later of their quarantine
If a visitor cannot meet the above criteria to exit the 14-day quarantine, then in order to visit our locations they must receive a COVID-19 diagnostic test at a testing site within New York State no more than 5 days before their planned visit. If the COVID-19 test is negative, you may be permitted to visit our locations before the 14-day quarantine period ends.
Adult patients are permitted no more than one support person from a restricted state or from a country outside the United States, and pediatric patients no more than two.
Visitor Policies for Our Inpatient Locations
At Tisch Hospital, Kimmel Pavilion, Hassenfeld Children’s Hospital—34th Street, NYU Langone Orthopedic Hospital, NYU Langone Hospital—Brooklyn, and NYU Langone Hospital—Long Island, the following policies are currently in effect.
- Adult patients are permitted one visitor at a time for a maximum of four hours per day. Visiting hours are between 2:00PM and 8:00PM. Exceptions are made by our clinical team only when a support person is medically necessary for a patient’s wellbeing, such as for patients who have cognitive impairment, intellectual disability, or developmental delay.
- Pediatric patients are permitted up to two approved visitors, which may include parents, grandparents, guardians, family care partners, or other support people. Only one visitor at a time may be at the bedside.
- Labor and delivery patients are permitted one support person and one doula throughout the labor, delivery, and postpartum period. These support people may not be rotated.
- In the Neonatal Intensive Care Unit at Tisch Hosptal (NICU), the Neonatal Intensive Care Unit at NYU Langone Hospital—Brooklyn, and the NICU at NYU Langone Hospital—Long Island, each infant is allowed up to two approved visitors, which may include parents, grandparents, guardians, family care partners, or other support people. Only one visitor at a time may be at the bedside.
- Adult transplant patients at Tisch Hospital and Kimmel Pavilion are permitted one approved visitor for the duration of their hospital stay. The permitted visitor is allowed to visit for a maximum of four hours per day. Visiting hours are between 2:00PM and 8:00PM.
Visitor Policies for Surgeries and Same-Day Procedures
For patients having surgery or a same-day procedure at our hospitals and ambulatory locations, the following visitor policies are in place.
- Adult patients may be accompanied by a support person during the intake process, and the support person may rejoin the patient briefly during the recovery process and again during the discharge process. Visitors may not wait in the recovery room. Exceptions may be made by our clinical team when it is medically necessary for a patient’s wellbeing.
- Pediatric patients are allowed one support person, who may be present throughout intake, recovery, and discharge process.
Visitor Policies for Our Emergency Departments
In our emergency departments, including Ronald O. Perelman Center for Emergency Services, NYU Langone Health—Cobble Hill, and the Emergency Department at NYU Langone Hospital—Brooklyn, the following policies are in effect.
- Adult patients may have one support person at the bedside, including a family member, caregiver, or another person of their choice. Exceptions are made by our clinical team only when it is medically necessary for a patient’s wellbeing, such as for patients who have cognitive impairment, intellectual disability, or developmental delay.
- Pediatric patients may have one support person at the bedside, such as a parent, grandparent, family care partner, or another person designated by the child’s family.
Visitor Policies for Our Ambulatory and Outpatient Locations
At our ambulatory and outpatient locations, including physician practices, the following visitor policies are in place.
- Adult patients may be accompanied by one person for the duration of their visit, for appointments lasting less than four hours. For longer appointments, the support person may be present for a maximum of four hours.
- Pediatric patients may be accompanied by one adult visitor.
During Your Visit
We ask guests to keep their voices low during visits so as not to bother other patients. You should also be considerate of your loved one’s personal preferences—he or she may like short visits, for example, or ask to have a day without guests. Patients know best how much social interaction they need while recovering.
If you plan to care for your loved one after he or she returns home, use your visits to observe our nurses and ask questions. This can help you feel more secure and confident after your loved one is released from the hospital.
Be respectful of the nurses and doctors, as well as your loved one, who may want privacy when being seen by the medical team.
Please be mindful that all NYU Langone campuses, buildings, and exterior spaces are tobacco-free, including electronic cigarettes (e-cigarettes) and all other smoking devices. Smoking or the use of smoking devices is not permitted anywhere at NYU Langone.
Most of all, consider the needs of the patient. People who are hospitalized need to rest in a relaxed environment. Whatever you can do to encourage your loved one’s recovery may allow him or her to return home quicker.
NYU Langone does not restrict, limit, or deny visitation privileges based on race, ethnicity, language, national origin, socioeconomic status, mental or physical ability, religion, sex, sexual orientation, or gender identity or expression.