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Frequently Asked Questions About Collecting Patient Data

NYU Langone Health is committed to delivering the highest standard of care to the diverse communities we treat. When you share your race, ethnicity, and preferred language, we get to know more about you and your community. This helps us as we continue to work together to achieve the best health outcomes for all.

What is the difference between race and ethnicity?

NYU Langone is an international and diverse community with staff members from many countries and ethnicities. Race refers to how a person identifies with one or more social groups. Ethnicity is more specific and gives us more information. It refers to social groups with a shared history, identity, and culture.

Why should I answer these questions?

You can choose to answer questions about how you identify socially. You do not have to answer every question. However, answering all the questions helps your care team better meet your unique health needs.

If I choose not to answer these questions, will this affect my medical care?

Your medical care will not be affected in any way by your decision not to answer these questions.

How do you use this information?

We look at the patterns of information from our electronic health records. This helps us identify ways to improve how we provide you with the best possible care. We also use this information to teach our clinical teams and ensure equitable care to all of our patients.

Will the information I provide affect my health insurance coverage?

No. Your answers to these questions will not affect your insurance coverage or medical care.

How can I update my personal details?

To update your information, log in to your NYU Langone Health MyChart account and select “Account Settings” at the bottom of the menu. Click “Personal Information.”

How can I be sure that this information will not be used to discriminate against me?

The policy of NYU Langone Health and the Family Health Centers at NYU Langone is to provide care, treatment, and services free from discrimination related to race, color, national origin, age, disability, sex, sexual orientation, gender identity or expression, ancestry, citizenship status, marital or parental status, pregnancy, military or veteran status, religion, socioeconomic status, or any other category protected by law.

Where is my information stored?

We use Epic, an electronic health record system, to process and store patient information. You can access your personal health information and medical records through your NYU Langone Health MyChart account. Or you can access them by using the NYU Langone Health app. Download our app and sign in with your NYU Langone Health MyChart username and password to stay connected to your care. If you do not have a MyChart account, you can create your account now.

How do I know my information is secure?

All patient information collected by NYU Langone Health is protected by the Health Insurance Portability and Accountability Act (HIPAA). This federal law ensures that patient health information (PHI) is not shared without your consent or knowledge. Examples of PHI include your name, address, phone number, Social Security number, medical records, and financial information.