Language & Disability Services
NYU Langone provides interpretation and translation services for patients and their family members who prefer to communicate in a language other than English. Resources are also provided to people with disabilities to help you communicate with your care team.
We offer interpretation and translation assistance, both orally and in writing.
Certified Medical Interpreters
For families and patients who prefer to communicate in a language other than English, we provide professional medical interpreters free of charge. Interpreters can help you and your family during all phases of your care, whether you are visiting us for testing or treatment or have been admitted to the hospital.
We provide face-to-face interpreters as well as remote video and telephone interpreting services.
Translation of Medical Documents
Vital documents, including advance directives and informed consent forms, are available in the most frequently spoken languages, which include Spanish, Russian, Chinese, and Arabic. These and other written materials, including educational information, are available and can be translated to your preferred language upon request to your healthcare team.
In addition, if you have important documents such as medical records that are written in another language, we can facilitate having them translated into English for you.
Please speak with a member of your healthcare team for more information about translation services.
We offer support to patients who have vision or hearing loss.
Services for the Deaf and Hard of Hearing
If you communicate using sign language or have a family member who does, we can provide a certified interpreter free of charge. If you are admitted after-hours or on the weekend, we offer remote interpreting that connects you via video to an interpreter until a face-to-face interpreter can be assigned.
Other aids and services are available as well, including assistive listening devices such as amplifiers, UbiDuo face-to-face communicator, and white boards.
Services for the Blind and Visually Impaired
For people who are blind or visually impaired, vital documents are available in Braille and in large print. Please speak with a member of your healthcare team for more information about document availability.
For more information or to access language and disability services at NYU Langone’s Tisch Hospital, Kimmel Pavilion, Hassenfeld Children’s Hospital—34th Street, and NYU Langone outpatient locations, please call 212-263-3762 or email firstname.lastname@example.org.