Patient Communications Policy

If you share your contact information with NYU Langone Health, we may contact you about your healthcare by email, text message, or phone call, based on your preferences. This communication may include appointment reminders; sensitive or identifiable information about your condition, diagnosis, or treatment; payment-related messages; quality improvement communications; patient portal–related messages; and other similar types of messages.

Email and text messages may be unsecure and unencrypted forms of communication. Standard message and data rates may apply for each text message, and communication frequency varies. Phone calls may use artificial or prerecorded voice technology, and automatic telephone dialing systems may be used to place calls or send text messages. You can text STOP at any time to opt out of text messages.

You also can change your communications preferences or opt out of communications using the settings in your NYU Langone Health MyChart account or by talking to your doctor’s office.