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Patient Communications Policy

If you share your contact information with NYU Langone Health, we may contact you about your healthcare by email, text message, or phone call. This communication may include appointment reminders; sensitive or identifiable information about your condition, diagnosis, or treatment; payment-related messages; quality improvement communications; patient portal–related messages; and other similar types of messages.

Email and text message may be unsecure and unencrypted forms of communication. Message and data rates may apply for each text message, and you can text HELP or STOP at any time. Phone calls may use dialing equipment such as artificial or prerecorded voice technology, or automated telephone dialing systems.

You can change your communications preferences or opt out of communications at any time in your NYU Langone Health MyChart account or by talking to your doctor’s office.