Schedule a video visit online or call your doctor’s office during business hours. For help finding a doctor, call our physician referral service at the number below, or call 929-455-6563 for weekend scheduling assistance.
You don’t always need to come in to the doctor’s office to see your doctor. Many NYU Langone doctors and care providers offer video visits, letting you video chat with your doctor from home or wherever is convenient for you.
Video visits are available for adults and for children of all ages who are current patients of an NYU Langone doctor. If you or your child are a patient at NYU Langone, you can schedule a video visit with a member of your care team or with a doctor who is new to you.
To schedule a video visit instead of an in-office visit, you can find a doctor and schedule online, or log into your NYU Langone Health MyChart account and select a member of your care team to schedule. You can also schedule a video visit by calling your doctor’s office during business hours. For scheduling assistance on weekends, please call us at 929-455-6563 between 9:00AM and 5:00PM.
To schedule online for your child, you must have proxy access to your child’s MyChart account. If you do not have access, you can request it through MyChart.
A video visit is similar to an in-office visit, but instead of traveling to see your doctor, you can video chat with them from home, work, or another convenient location. Our care providers can assess symptoms, make a diagnosis, recommend treatment, and send prescriptions to your pharmacy.
Video visits take place through your NYU Langone Health MyChart account. If you are a patient at NYU Langone and do not have a MyChart account, you can create an account. We also recommend that you download the NYU Langone Health app to access your MyChart account from your mobile device.
When it’s time for your video visit, you can join the appointment by logging into your NYU Langone Health MyChart account using the app, up to 10 minutes before your scheduled appointment time. Select the Appointments icon on the app’s home screen to access the video chat with your doctor.
Our doctors offer video visits across a wide range of specialties. Some examples of appointments that can be held over video include new patient visits, follow-up visits, mental health visits, and postoperative appointments.
Video visits cannot be used for appointments that require physical examinations, such as annual physicals or annual gynecological appointments. If you have questions about whether a video visit is right for you at this time, speak with your doctor’s office.
The NYU Langone Health mobile app is only available for mobile devices. If you would like to use a computer instead of a mobile device, please make sure it has a working web camera, microphone, speakers, and high-speed internet connection. Internet Explorer and Google Chrome web browsers are compatible with this service. If this is your or your child’s first video visit, please accept the download for the VidyoWeb plug-in when you start your visit.
Many insurance providers now cover telemedicine services for adults and children. It is your responsibility to verify that you have specific benefit coverage for telemedicine services under your benefit plan. Your doctor’s office can help you to determine if a video visit is covered by your insurance provider, and we also recommend speaking with your insurance provider directly if you have questions.
For plans we accept, we collect your out-of-pocket responsibility for an office visit at the time of check-in and bill your insurance for the remaining balance, as we would for an in-person appointment. If your insurance doesn’t cover the balance in full, you are billed for any remaining balance.
Schedule appointments, access your medical records, and more by logging into the NYU Langone Health App with your MyChart account.
If you need to see a doctor right away, schedule a Virtual Urgent Care video visit.