Nechi had planned to spend only a couple of weeks at her father’s south Florida home escaping the New Jersey winter. But after a few days in the warmth, she decided to stay. When cases of COVID-19 began to surge there, she was suddenly confronting a worrisome situation.

Nechi, 28, needed a doctor’s appointment to continue getting medications to manage lupus, an autoimmune disorder. At the same time, she was at higher risk of contracting COVID-19 because of her compromised immune system and didn’t want to leave home and risk exposure.

“I was really worried,” she says. “I’m used to seeing a doctor every couple of months to monitor how I’m doing. I didn’t know what was going to happen.”

That’s when David P. Selzer, MD, a primary care doctor at NYU Langone Medical Associates—West Palm Beach, explained that he offered video visits to safely care for patients. Nechi scheduled one using her NYU Langone Health MyChart account and accessed the visit with Dr. Selzer through the NYU Langone Health app.

“The video visit was a pleasant surprise. I loved that I could go into the NYU Langone Health app and choose a time that worked for me.”—Nechi, Age 28

“He thought of everything,” she says. “He made sure that the pharmacy supplied enough of my medications for 90 days so I could stay at home. I’ve never had such a good primary care doctor.”

Nechi says the experience showed her the benefits of video doctor visits and the services that are available with telemedicine. “I didn’t realize how much you can do virtually,” she says.