Conditions We Treat Through Virtual Urgent Care

Whether its flu-like symptoms, urinary tract infections, everyday aches, or another common, non-emergency condition, our Virtual Urgent Care providers treat adults and children ages 5 and older.

Conditions Our Providers Can Treat

Virtual Urgent Care is a convenient option for many everyday health concerns. Below are some of the common conditions we treat.

Respiratory Conditions

• allergies
• asthma
• cough
• mild fever
• runny nose
• sinus pain
• sore throat
• viral illnesses, including common cold, influenza, respiratory syncytial virus (RSV), and COVID-19

Aches and Pains

• foot and leg pain
• gout
• headache
• neck and back pain
• rashes
• sprains or strains

Stomach and Digestive Issues

• diarrhea and vomiting
• motion sickness symptoms

General Infections

• cold sores
• pink eye
• sexually transmitted infections
• urinary tract infections

Protection Against HIV Infection

We offer pre-exposure prophylaxis (PrEP), a medication taken daily to protect against HIV infection for people who do not have HIV but are at high risk of contracting the infection. We also provide post-exposure prophylaxis (PEP) after a possible exposure to body fluid.

Conditions Not Treated at Virtual Urgent Care

Medical emergencies—including chest pain, difficulty breathing, choking, significant bleeding, stroke-related symptoms, or thoughts that could result in personal harm or harm to others—require immediate care. Please call 911 or go to the nearest emergency care location. You can also visit one of our emergency care locations.

Other serious conditions require an in-person evaluation and therefore cannot be treated through Virtual Urgent Care. Some examples are listed below. Care for these conditions is available through an in-person urgent care visit.

Acute Injury

• broken or fractured bones
• deep or large cuts or lacerations

Behavioral or Mental Health Concerns

• drug overdose
• mental status changes
• psychiatric disorders

Bleeding Issues

• blood in the stool
• coughing up blood
• unexplained vaginal bleeding and hemorrhage
• vomiting blood

Cardiac and Respiratory Symptoms

• chest pain or palpitations
• congestive heart failure
• shortness of breath

Chronic Conditions and Symptoms

• cancer treatment complications
• sickle cell disease symptoms
• chronic pain syndrome

Conditions That Require a Physical Exam

• ear pain
• genital and rectal complaints

Neurologic Symptoms

• acute vision changes
• seizures
• severe headache
• stroke-like symptoms, such as sudden-onset weakness, numbness, or tingling

Severe Pain

• abdominal pain
• chronic pain
• ear pain or infection

Women’s Health and Men’s Health

• pregnancy complications
• breast complaints
• genital complaints

If you or your child requires an in-person doctor’s visit, we can help you find a doctor and schedule an appointment. Follow-up care for children is provided through Hassenfeld Children’s Hospital at NYU Langone.