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Patient Relations

At NYU Langone, our Patient Relations staff can help answer your questions about hospital policies and your rights as a patient. We can also address your safety concerns or grievances and advocate on your behalf to ensure that those matters are addressed by the appropriate department.

VIDEO: Meet Phil Rodriguez: Patient Advocate, Mayor of NYU Langone

In addition, several members of our staff are notaries public and can assist you with executing official documents and advance care planning documents, including a healthcare proxy or living will.

Contact Us

At NYU Langone’s Tisch Hospital, Kimmel Pavilion, and Hassenfeld Children’s Hospital—34th Street, our Patient Relations staff is available 7 days a week from 9:00AM to 5:00PM to help people being treated on an inpatient or outpatient basis. You can reach us by calling 212-263-6906. From inside the hospital, dial 3-6906 or page the hospital operator. Our offices are located on the first floor of Tisch Hospital in room SK 109H, which is along the blue pathway.

At NYU Langone Orthopedic Hospital, our Patient Relations staff is available Monday through Friday from 9:00AM to 5:00PM. You can reach us by calling 212-598-6336. After 5:00PM, or on weekends and holidays, please contact the nursing supervisor at 212-598-6668. The Patient Relations office at NYU Langone Orthopedic Hospital is on floor C3. Patients and families are visited in their hospital room when they request assistance.

At NYU Langone Hospital—Brooklyn, our Patient Relations staff is available Monday through Friday from 9:00AM to 5:00PM. You can reach us by calling 718-630-7314. From inside the hospital, dial 7314 or page the hospital operator. After 5:00PM, or on weekends and holidays, please contact the nursing supervisor at 718-630-7550. Our offices are located in LB 2012, which is in the hospital lobby across from the security desk.

At the Family Health Centers at NYU Langone, our Patient Relations staff is available Monday through Friday from 8:30AM to 5:00PM. You can reach us by calling 347-377-3544. Our office is located in Brooklyn at 5800 Third Avenue on the second floor.

Unresolved Concerns

If your issue remains unresolved after contacting Patient Relations, you may contact The Joint Commission by calling 800-994-6610 or visiting The Joint Commission website.

You may also contact the New York State Department of Health at 800-804-5447, via email at hospinfo@health.state.ny.us, or visit the New York State Department of Health website.

HIPAA Privacy Concerns

Patients or family members who are concerned that their Health Insurance Portability and Accountability Act (HIPAA) privacy rights may have been violated should immediately contact our Privacy Line at 877-PHI-LOSS (877-744-5677).

If the issue is not resolved through NYU Langone, you may send a written complaint to the U.S. Department of Health and Human Services Office for Civil Rights. Please contact our Compliance Helpline at 866-NYU-1212 (866-698-1212) for more information.

Patient Rights

These documents can help you learn more about your rights as a patient at NYU Langone.

NYU Langone Patients’ Bill of Rights

The NYU Langone Patients’ Bill of Rights is available in the following languages:

NYU Langone Parent’s Bill of Rights

The NYU Langone Parent’s Bill of Rights is available in the following languages:

New York State Patients’ Bill of Rights

The New York State Patients’ Bill of Rights is available in the following languages:

New York State Breastfeeding Mothers’ Bill of Rights

The New York State Breastfeeding Mothers’ Bill of Rights is available in the following languages:

Your Rights as a Hospital Patient in New York State

The guide, “Your Rights as a Hospital Patient in New York State” is available in the following languages:

Deciding About Healthcare: A Guide for Patients and Families

The New York State Department of Health’s “Deciding About Healthcare: A Guide for Patients and Families” is available in English.