Language & Disability Services
NYU Langone provides patients who speak a language other than English and those with disabilities with the resources needed to communicate with their care teams.
Interpretation and translation, both orally and in writing, is available to patients at NYU Langone’s Tisch Hospital, Hospital for Joint Diseases, NYU Lutheran Medical Center, and NYU Lutheran Augustana Center.
Certified Medical Interpreters
For families and patients who prefer to communicate in a language other than English, we provide professional medical interpreters free of charge. Interpreters can help you and your family during all phases of your care, whether you are visiting us for testing or treatment or have been admitted to the hospital.
We can provide face-to-face interpreters as well as other interpreting resources. These include video remote interpreting, also known as My Accessible Real-Time Trusted Interpreter (MARTTI) services, and interpreting services by telephone.
Translation of Medical Documents
Vital documents, including advance directives and informed consent forms, are available in Spanish, Russian, Chinese (traditional), and Arabic. These and other written materials, including educational information, can also be translated into a language other than English upon request.
In addition, if you have important documents such as medical records that are written in another language, we can arrange to have them interpreted into English for you.
Please speak with a member of your healthcare team for more information on translation services.
We offer support to patients with vision or hearing loss.
Services for the Deaf and Hard of Hearing
If you communicate using sign language, or have a family member who does, we can provide a certified interpreter free of charge. If you are admitted after-hours or on the weekend, we offer video remote interpreting that connects you via video to an interpreter until a face-to-face interpreter can be assigned.Other aids and services are available as well, including assistive listening devices such as pocket talkers or amplifiers.
Services for the Blind and Visually Impaired
For people who are blind or visually impaired, vital documents are available in Braille and in large print.
For more information or to access language and disability services at NYU Langone’s Tisch Hospital and NYU Langone outpatient locations, please call 212-263-3762 or email firstname.lastname@example.org.
To access these services at NYU Langone’s Hospital for Joint Diseases, please call 212-598-6651 or email HJD_interpreter_request@nyumc.org.
For language and disability services at NYU Lutheran, please call 718-630-6537.