Adults and children age 5 and older can video chat with a care provider while at home, work, or on the go. This service is for patients who have minor medical conditions, and not for emergencies. For emergencies, please call 911 or go to the nearest emergency care location. Learn more about what to expect during a visit.How to Schedule a Video Visit
View step-by-step instructions on how to schedule and access a virtual urgent care video visit from your mobile device or computer.Conditions We Treat
Receive care for common, non-emergency medical conditions, such as cough, sore throat, flu-like symptoms, and more.
Use your mobile phone or tablet to access your or your child’s virtual urgent care video visit using the NYU Langone Health app.Learn More
NYU Langone Health providers offer timely, expert medical care for adults and children age 5 and older.
We offer a flat rate payment of $126 or insurance co-payment options for accepted plans.Learn More
You can schedule and access your or your child’s virtual urgent care video visit from a mobile phone, tablet, or computer. We recommend using your mobile device and downloading the NYU Langone Health mobile app.
Learn more about how to schedule a virtual urgent care visit and what to expect.
The NYU Langone Health mobile app is only available for mobile devices. If you would like to use a computer instead of a mobile device, please make sure it has a working web camera, microphone, speakers, and high-speed internet connection. Internet Explorer and Google Chrome web browsers are compatible with this service. If this is your or your child’s first virtual urgent care visit, please accept the download for the VidyoWeb plug-in when you start your visit.
If you or your child needs care for a non-emergency condition, our virtual urgent care service offers a video visit with one of NYU Langone’s care providers at a time that works with your schedule. The visit takes place over a secure line, and your privacy is assured.
We treat adults as well as children ages 5 to 17. For a child’s visit, the parent or legal guardian must schedule the visit on behalf of the child. Our providers can only treat your child if the parent or legal guardian is present during the visit.
Our care providers are licensed to practice medicine in New York, New Jersey, Connecticut, Pennsylvania and Florida. You must be physically located within one of those states at the time of treatment.
With virtual urgent care, you or your child can do the following:
Virtual urgent care is not intended to replace a visit to a regular doctor for routine healthcare needs such as an annual physical. This service is intended to support your or your child’s care when the doctor’s office is closed or in between appointments for urgent needs. A referral is not needed to see a virtual urgent care provider.
Virtual urgent care providers treat a variety of minor concerns or complaints. Some common conditions we treat include the following:
More serious conditions that require an in-person visit to the doctor cannot be treated through virtual urgent care. Such conditions including the following:
If you or your child requires an in-person visit to the doctor, we can help you find a doctor and schedule an appointment. Follow-up care for children is provided through Hassenfeld Children’s Hospital at NYU Langone.
Medical emergencies such as chest pain, difficulty breathing, choking, significant bleeding, stroke-related symptoms, or thoughts that could result in personal harm or harm to others require immediate care. Please call 911 or go to the nearest emergency care location.
Your insurance plan may cover the cost of a virtual urgent care visit for you or your child. It is your responsibility to verify that you have specific benefit coverage for telemedicine services under your benefit plan.
For plans we accept, we collect your out-of-pocket responsibility for an office visit at the time of check-in and bill your insurance for the remaining balance. If your insurance doesn’t cover the balance in full, you are billed for any remaining balance.
If your insurance plan is not accepted or you do not want a claim submitted to your insurance carrier, you or your child can still use virtual urgent care and register as a self-pay patient. You are charged up to $126 for the visit, plus any additional fees associated with other services provided.
* These insurance plans cannot be verified electronically. After your visit is confirmed, please call 877-698-2331 to speak with a customer service representative who can verify your insurance plan. You may be billed the $126 self-pay fee if your insurance plan is not verified before your video visit.
If you have questions about your virtual urgent care visit, please call us at 929-455-6409.