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Virtual Urgent Care

If you or your child has a minor medical concern and needs care today, you can schedule a Virtual Urgent Care video visit with a provider.

Schedule a Video Visit

Today: Tuesday, March 19
Adults (Over Age 18)
7:45 am 8:00 am 8:15 am 8:30 am 8:45 am
What Is Virtual Urgent Care?

Adults and children age 5 and older can video chat with a care provider while at home, work, or on the go—from New York, New Jersey, Connecticut, Pennsylvania, or Florida. This service is for patients who have minor medical conditions. For emergencies, please call 911 or go to the nearest emergency care location. Learn more about what to expect during a visit.

How to Schedule a Video Visit

View instructions on how to schedule and access Virtual Urgent Care from your mobile device or computer.

Conditions We Treat

Receive care for common, non-emergency medical conditions, such as cough, sore throat, flu-like symptoms, and more.

Treatment from Your Phone or Tablet

Use your mobile phone or tablet to access your or your child’s Virtual Urgent Care video visit using the NYU Langone Health app.

Learn More
Our Care Team

NYU Langone Health providers offer timely, expert medical care for adults and children age 5 and older.

Simple Pricing and Payment

We offer a flat rate payment of $126 or insurance co-payment options for accepted plans.

Learn More
GET THE NYU LANGONE HEALTH APP

Download the NYU Langone Health app on your mobile device for the best Virtual Urgent Care experience.

How to Schedule a Visit

You can schedule and access your or your child’s Virtual Urgent Care video visit from a mobile phone, tablet, or computer. We recommend using your mobile device and downloading the NYU Langone Health mobile app.

Learn more about how to schedule a Virtual Urgent Care visit and what to expect.

Computer Requirements

The NYU Langone Health mobile app is only available for mobile devices. If you would like to use a computer instead of a mobile device, please make sure it has a working web camera, microphone, speakers, and high-speed internet connection. Recent versions of Google Chrome, Apple Safari, and Mozilla Firefox web browsers are compatible with this service.

GET THE NYU LANGONE HEALTH APP

Download the NYU Langone Health app on your mobile device for the best Virtual Urgent Care experience.

What to Expect During a Visit

If you or your child needs care for a non-emergency condition, our Virtual Urgent Care service offers a video visit with one of NYU Langone’s providers at a time that works with your schedule. The visit takes place over a secure line, and your privacy is assured.

We treat adults as well as children ages 5 to 17. For a child under 12 years old, the parent or legal guardian must schedule the visit on behalf of the child. For most visits, our providers can only treat your child if the parent or legal guardian is present during the visit.

Our providers are licensed to practice medicine in New York, New Jersey, Connecticut, Pennsylvania, and Florida. You must be physically located within one of those states at the time of treatment. Learn more about our Virtual Urgent Care services for patients located outside New York State.

With Virtual Urgent Care, you or your child can do the following:

  • receive an examination, diagnosis, and treatment from an NYU Langone emergency medicine provider
  • be treated for a variety of minor medical concerns such as cough, sore throat, flu-like symptoms, rash, allergies, and pink eye
  • receive an after-visit summary containing a care plan and any follow-up instructions, including referrals for a specialist visit or diagnostic imaging
  • have us notify your primary care physician to contact you about your visit
  • have prescriptions provided by your Virtual Urgent Care provider sent to the pharmacy of your choice
  • request interpretation assistance, available in more than 200 languages, if you prefer to speak a language other than English

Conditions We Treat

Virtual Urgent Care is not intended to replace a visit to a regular doctor for routine healthcare needs such as an annual physical. This service is intended to support your or your child’s care when the doctor’s office is closed or in between appointments for urgent needs. A referral is not needed to see a Virtual Urgent Care provider.

What Our Providers Can Treat

Virtual Urgent Care providers treat a variety of minor concerns or complaints. Some common conditions we treat include the following:

Conditions We Do Not Treat

More serious conditions that require an in-person visit to the doctor cannot be treated through Virtual Urgent Care. Such conditions including the following:

  • acute vision changes
  • behavioral and mental health issues
  • chest pain or palpitations
  • stroke-like symptoms, such as sudden-onset weakness, numbness, or tingling

If you or your child requires an in-person visit to the doctor, we can help you find a doctor and schedule an appointment. Follow-up care for children is provided through Hassenfeld Children’s Hospital at NYU Langone.

Medical emergencies such as chest pain, difficulty breathing, choking, significant bleeding, stroke-related symptoms, or thoughts that could result in personal harm or harm to others require immediate care. Please call 911 or go to the nearest emergency care location.

Conditions We Do Not Treat

More serious conditions that require an in-person visit to the doctor cannot be treated through Virtual Urgent Care. Such conditions including the following:

  • acute vision changes
  • behavioral and mental health issues
  • chest pain or palpitations
  • stroke-like symptoms, such as sudden-onset weakness, numbness, or tingling

If you or your child requires an in-person visit to the doctor, we can help you find a doctor and schedule an appointment. Follow-up care for children is provided through Hassenfeld Children’s Hospital at NYU Langone.

Medical emergencies such as chest pain, difficulty breathing, choking, significant bleeding, stroke-related symptoms, or thoughts that could result in personal harm or harm to others require immediate care. Please call 911 or go to the nearest emergency care location.

Cost and Insurance Options

Your insurance plan may cover the cost of a Virtual Urgent Care visit for you or your child.

It is your responsibility to verify that you have specific benefit coverage for telemedicine services under your benefit plan.

For plans we accept, we collect your out-of-pocket responsibility for an office visit at the time of check-in and bill your insurance for the remaining balance. If your insurance doesn’t cover the balance in full, you are billed for any remaining balance.

If your insurance plan is not accepted or you do not want a claim submitted to your insurance carrier, you or your child can still use Virtual Urgent Care and register as a self-pay patient. You are charged up to $126 for the visit, plus any additional fees associated with other services provided.

View Accepted Insurance Plans

Common Questions About Virtual Urgent Care

Learn more about Virtual Urgent Care, including how to access your or your child’s video visit on a mobile phone, tablet, or computer; how to cancel your visit; and what to do if you encounter a technical problem during the video visit.

Contact Us

If you have questions about your Virtual Urgent Care visit, please call us at 929-455-6409.