Preparing for Your Visit to the Family Health Centers at NYU Langone

The Family Health Centers at NYU Langone offer social services, as well as medical, behavioral health, dental, and rehabilitation care. The following tips may be helpful as you plan for your visit with us.

How do I schedule an appointment?

To schedule an appointment at any of our Family Health Centers locations, please call 718-630-7942. When you call, please be ready to provide the full name of the person you are making the appointment for, his or her date of birth, phone number, health insurance information, and the reason for your appointment request.

You may receive a reminder phone call two days in advance of your appointment. If you are unable to keep your appointment, please call 718-630-7942 as soon as possible to reschedule.

What should I bring to my appointment?

For your first appointment at any of our Family Health Centers, please bring copies of your medical records, if you have them. Always bring any medications you are currently taking, your insurance card, and any referral or precertification information.

If you are a new patient, please plan to arrive 30 minutes in advance of your appointment to fill out necessary paperwork. All other patients are asked to please arrive 15 minutes early.

Which insurance plans and forms of payment do you accept?

The Family Health Centers at NYU Langone provide financial assistance to patients who cannot pay for their medical care. We have an established sliding scale discount program that assures that patients have access to all the services we offer (health center’s scope of service), regardless of their ability to pay.

We accept Medicare, Medicaid, and other major insurances. Patients without insurance or whose insurance is limited can apply for the sliding scale fee program. Please note that applying for and/or being turned down for insurance is not a prerequisite for a sliding scale fee or other discount. Please let a Family Health Center staff member know if you have any questions or wish to apply for the sliding scale discount program. We are here to assist you.

Please bring proof of income and family size, and one of our appointment coordinators can review your payment options and the programs you may qualify for.

Co-pays and other charges may be paid with cash, personal check, money orders, or major credit cards. If you have a billing question, please call 877-648-2964.

How can I access my medical information and test results?

You may use MyChart at NYU Langone Health to view your lab and test results, access medical records, request prescription refills, send a secure message to your doctor’s office, or pay a bill. MyChart at NYU Langone Health can be accessed by computer or through a mobile app.