Imaging Services Safety During the COVID-19 Pandemic
If you need an imaging appointment during the 2019 coronavirus disease (COVID-19) pandemic, we want to reassure you that we’re taking every possible measure to keep you safe during your visit. We have implemented several changes to prevent the spread of the virus while ensuring you receive the care you need.
Safety Measures at Our Locations
At all of our locations, the following safety measures are in place.
- Locations are operating with modified schedules to allow us to maximize social distancing.
- We are limiting the number of patients in any facility at a given time to lessen the possibility that patients will come into close contact with one another.
- We maintain separate waiting areas for patients with symptoms of illness. These rooms are isolated from other patients and regularly disinfected.
- Our machines are thoroughly cleaned between each patient visit.
- Our staff wear masks and other protective equipment.
Our experienced staff are trained to guide you through your exam in a safe environment, and we look forward to seeing you. If you have any questions about your appointment, please do not hesitate to contact us.
Scheduling Your Appointment
If your doctor has ordered an imaging exam through your NYU Langone Health MyChart account, you can schedule most imaging exams using the NYU Langone Health app. You can also request an appointment by completing our online form, or select the type of imaging and call the location that is most convenient for you.
To schedule an appointment by phone, please call 212-263-8868 for Manhattan and Brooklyn locations, 516-222-2022 for Long Island, or 718-605-6500 for Staten Island.
When you schedule your appointment, we will ask if you have experienced fever or cough within the past 14 days, or if you have received a positive test for COVID-19. If the answer to any of these questions is yes, our staff may reschedule your appointment for a later date, or if it is urgent, make special arrangements for you to come in safely.
Routine screening exams are postponed at this time, but can be scheduled in advance for the coming months.
What to Expect When You Arrive
To minimize your time in our waiting rooms, we ask that you please fill out several important forms in advance of your visit. Our schedulers will provide you with options on how to complete the forms.
Please wear a mask or face covering as you travel to your appointment, in accordance with the current guidelines in New York state. You must also wear a mask during your visit. If you arrive without a mask, we provide you with one.
In order to allow for appropriate social distancing we are requesting that no one accompanies adult patients to their appointment. If you feel a support person is necessary, please let us know when you schedule your visit. Children may be accompanied by one adult. Learn more about our current visitor policies.
We will be screening everyone at our entrances to identify patients who may currently be ill or have had recent illness, so that we can respectfully isolate these patients from our other patients. This allows us to provide maximum protection for all of our patients and staff.