It was late at night when Leslie, an e-commerce professional in Manhattan, began to experience pain and other symptoms of a urinary tract infection. She didn’t want to wait until the morning to see a doctor or make the trip to an urgent care center.

Then she remembered her husband telling her about receiving an email for NYU Langone’s Virtual Urgent Care. Although she hadn’t used the service, Leslie had received care from NYU Langone doctors before.

“I was already familiar with the quality of care. I knew that I would have access to the best doctors,” she says.

Leslie followed the instructions in the email and downloaded the NYU Langone Health app on her phone. She signed in with her NYU Langone Health MyChart account and set up a Virtual Urgent Care video visit at the next available time—less than an hour later.

“Scheduling was so quick—it was easy to connect, and I could clearly see my doctor. It was exactly like an in-person visit except that I was in my pajamas and sitting on my sofa at home,” Leslie says.

“I had a conversation with the doctor just as if I was sitting with her in her office.”—Leslie, Age 46

Teresa Bowen-Spinelli, MD, asked Leslie about her symptoms and prescribed an antibiotic to treat the infection. Leslie picked up the medication from her local pharmacy in the morning, and within a few hours, she was feeling better.

After her experience, Leslie recommends NYU Langone’s Virtual Urgent Care service to many of her colleagues, friends, and family members. “This is an exceptional service. It’s fast and easy, you feel better sooner, and it doesn’t interrupt your life,” she says.