Rabbi Kara Tav and Reverend Kaylin Milazzo talk with The New York Times about the ways they have adjusted their work as hospital chaplains to meet the needs of patients, their families, and staff at NYU Langone during the 2019 coronavirus disease (COVID-19) pandemic.

Rev. Milazzo, a palliative care chaplain at Tisch Hospital, Kimmel Pavilion, and NYU Langone Orthopedic Hospital, explains that their support largely remains the same—being “present with people in their suffering.”

During this time of uncertainty, Rabbi Tav, manager of spiritual care and palliative care chaplain at NYU Langone Hospital—Brooklyn, believes good can sometimes come as a result. “I actually think that when people are in their most broken places they have the most honest conversations and they’re the most open,” she says. “Their hearts are open. Their families are open. Sometimes pain brings people together,” says Rabbi Tav.

Read more from The New York Times.