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Paperless Registration Enhances Patient Experience at NYU Langone Medical Center

Simple, Fast Tablet-Based Registration Bolsters Electronic Health Record System

NYU Langone Medical Center today announced it is using an innovative tablet-based registration process for patients at its Joan H. Tisch Center for Women’s Health, to be implemented across the medical center’s inpatient and outpatient locations by the end of 2015. The new technology provides an efficient way for patients to complete registration forms, enabling a seamless patient experience while also saving time and resources at NYU Langone.

The new software solution was created through a unique collaboration initiated by Nader Mherabi, senior vice president and vice dean, chief information officer at NYU Langone Medical Center, between NYU Langone, Hyland, creator of OnBase, Samsung Electronics America, and Computer SI. The project was made possible through a $5 million gift provided by AIG in honor of its former CEO, the late Robert Benmosche, to transform the registration experience at NYU Langone.

"This generous gift allowed us to address one of our patients’ chief complaints about visiting the doctor: the need to complete numerous healthcare forms on each visit," said Mr. Mherabi. "We created a seamless way to collect information that respects patients’ time as well as their confidentiality. The end result is improved patient satisfaction and reduced costs to the medical center."

The standard registration process at NYU Langone was similar to most hospitals and ambulatory sites across the countrypatients were handed a clipboard with blank forms to complete before they were seen by their physician. And if the patient visited multiple offices within a system—sometimes even the same building—she or he would be required to fill out the same forms that were completed minutes earlier. Because of this new technology, the Women’s Health Center is saving up to 200 sheets of paper per day that had to be manually scanned and indexed into the system, which was costly.

The software improves overall patient satisfaction by enhancing efficiency and reducing wait time. At registration, the patient checks in using PatientSecure, NYU Langone’s state-of-the-art palm scanning technology that facilitates accurate identification of each patient. The patient is then presented with a Samsung’s Galaxy Tab S that uses the new Mobile eCapture System, which displays only the forms that patient had not previously completed or those that need to be updated. The electronic forms are pre-populated with the patient’s name and other information from the patient’s electronic health record (EHR) system, called Epic. Once completed, the forms are then automatically uploaded to the patient’s EHR in real time.

"The creation of the new system was a complex and dynamic process that is sure to be a model for other healthcare organizations striving to improve access to care and lower costs," added Mr. Mherabi.

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Deborah (DJ) Haffeman
Phone: 212-404-3567

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