Insurance & Billing
We’re here to help you navigate through any questions you have about your bill from NYU Langone Medical Center. You may receive separate bills for:
- your hospital stay
- emergency services
- the hospital portion of an outpatient visit
- doctor’s services
Please contact us by phone or in person using the methods listed below if you have any questions about insurance or billing.
Important Information About Your Hospital Bill
It is important for you to know that the hospital only bills you for hospital services. You will get separate bills from doctors. The doctors who care for you at the hospital may work in a private practice or they may be employed by the medical center. Some of these doctors may not be in the same health plan networks as the hospital.
Ask the doctor admitting you to the hospital or scheduling your outpatient care if they participate in your insurance plan’s network. If a doctor or hospital is not in your plan’s network, your insurance provider will require you to pay more.
In-Network Insurance Coverage: Hospital Benefits
NYU Hospitals Center participates in many health plan networks. Each health plan creates a network of doctors and hospitals who have agreed to be in that network. It’s called “participating” in the plan. View the list of insurance plans in which we participate.
Some health plans use smaller networks for certain services, so it is important to check whether we participate in the specific plan that covers you. Our list will tell you if we are in a health plan’s network.
In-Network Insurance Coverage: Physician Benefits
You can look online to see if your doctors work for NYU Langone Medical Center, which includes NYU Hospitals Center, and if your doctors are part of the same networks as the hospital. Find information for all of these doctors, including employed anesthesiologists, pathologists, and radiologists.
You should check with the doctor admitting you to the hospital or scheduling your outpatient treatment to find out whether other doctors will be involved in your care. Your doctor can give you their name, practice name, mailing address, and telephone number. Your doctor will also be able to tell you if you are likely to need the services of any doctors employed by NYU Langone Medical Center, in which case you can obtain information at the above link.
Hospitals are required by law to make available information about their standard charges for the items and services they provide. This list is called “standard charges” and is sometimes referred to as the “Chargemaster.” These charges are reported to governmental payors such as Medicare and Medicaid.
Standard charges do not reflect or represent the actual price or payment the hospital will receive for those services. Therefore, referring to standard charges as a way for patients to determine their out-of-pocket costs before receiving care will be misleading. Nonetheless, patients are entitled by law to request and receive this list of standard charges, and may do so by contacting us at 212-263-1481 for assistance.
Out-of-pocket costs for healthcare services may vary significantly across health systems, even for common procedures. At NYU Langone Medical Center, we are committed to providing you with information up front so that you can make the best choice for you and your family. If you would like to better understand your potential out-of-pocket cost for a service at NYU Langone, please contact us at 212-263-1481.
Paying Your Hospital Bill
A “daily care charge” on the inpatient bill covers the basic everyday work of the hospital. It includes 24-hour nursing care, food, housekeeping, and other support services. Following the terms of your insurance plan, insurance covers most of these costs and you pay the remainder.
“Optional personal charges” on an inpatient bill are for any extra services received. You may have requested a meal for a family member or a private room. Health insurance does not usually cover these extra items.
To make payment as simple and straightforward as possible, we ask every insured patient to pay the deductible, coinsurance, or copayment at the time of any non-emergency service. You may pay by cash, check, or major credit card.
This time-of-service payment is based on our estimate of your bill, but it is only an estimate. After discharge, we will send a final bill to your insurance company. They will send you an explanation of benefits (EOB) showing what we charged and what they paid. We will send you a final bill showing the balance you owe and how to pay it. This should match the information on the EOB.
If you are in active labor or require emergency services, our first priority is to take care of you. We won’t ask about payment until the doctors have told us your condition is stable.
You will be asked to pay for any charges not covered by your insurance after you are discharged.
Patient Financial Counselors and Financial Assistance for Hospital Bills
If you do not have health insurance, you may be eligible for financial assistance to help pay your hospital bills. Patient financial counselors are also available to discuss any outstanding financial responsibilities not covered by insurance. We can assist you in applying for government-sponsored programs or our financial assistance program. Follow the instructions on our financial assistance application to apply for this program.
You can call our Financial Assistance Office at 866-486-9847 or by visiting us in the Skirball Institute lobby at 560 First Avenue, Monday through Friday from 8:00AM to 5:00PM.
Questions about Payment
For questions about payment while you are in the hospital, please call 212-263-5003 from 9:00AM to 5:00PM. After you are discharged, please call 800-237-6977, Monday through Friday from 8:00AM to 7:00PM.
Your Emergency Care Bill
A bill from the Ronald O. Perelman Center for Emergency Services, Samuels Orthopaedic Immediate Care Center, or NYU Langone Cobble Hill includes charges for the nursing services and supplies provided during your emergency care. Imaging tests, laboratory tests, and pharmacy services are individually listed on this bill. Some portion of these charges may be covered by your insurance company.
The bill for the doctors who participated in your care will be sent separately. These services may or may not be covered by your insurance company. Please see below for more information on physician billing.
Your Physician Services Bill
Patients at NYU Langone receive separate bills for services provided by doctors, whether as part of your hospital stay, emergency care, or doctor’s office visit. You can check individual physician participation by searching for a doctor.
You may also receive a bill for ancillary doctor’s services, such as anesthesia, radiology testing, pathology, or other services. Though you may not meet these doctors face-to-face, they provide vital care. Learn more about the plans accepted by anesthesiology, emergency medicine, pathology, and radiology.
In addition, you may receive a separate bill from a doctor who is affiliated with NYU Langone, but has a private practice.
View this sample doctor bill to learn more about the information on your bill.
To speak with a customer service representative about your doctor’s office bill, please call the number on your statement or call 877-648-2964.