Sala Institute for Child & Family Centered Care

At the Sala Institute for Child and Family Centered Care, children are at the heart of everything we do. We partner with patients and families to provide a family-centered culture at Hassenfeld Children’s Hospital of New York at NYU Langone.

Pediatric Patient Blows Bubbles

Through the Sala Institute’s unique programming and services, we strive to improve communication and engagement between families and the medical team. Our four mission areas include:

  • fostering care, comfort, and wellbeing
  • engaging children and families as partners
  • partnering to eliminate preventable harm
  • accelerating innovations in family-centered care

Children and families may experience fear and stress when injured or ill. We offer a range of supportive services to improve their comfort and wellbeing, foster resilience, and encourage expression. These services include: child life, recreation, and creative arts therapies, social work, psychology, integrative health, nutritionpain management, palliative care, chaplaincy services, and The Robinson Family S.Q.U.A.S.H. (Smart choices, Quality ingredients, Unique, Appetizing, Simple, and Healthy) Program.

“What sets Hassenfeld Children’s Hospital apart is the family centered nature of the care that we deliver, a guiding principle that is a direct result of the Sala Institute for Child and Family Centered Care.”

—Adam J. Ratner, MD, MPH

Division Director, Pediatric Infectious Diseases

Children and families are supported as partners with healthcare professionals in all aspects of care delivery. Their perspectives are essential in providing safe, effective, family-centered care. We invite patients and family members to participate in the Family Advisory Council and Youth Advisory Council. Members play an active role in providing input and recommendations that guide decisions regarding all aspects of our programs and services designed for children and families.

Staff from Family and Youth Advisory Councils

Specialists within the Sala Institute provide expertise about current patient safety practices, establish best practices, and promote their implementation, in order to promote the overall quality of care and safety of our patients.

To help advance and support our family-centered culture, experts at Hassenfeld Children’s Hospital and throughout New York University are collaborating to develop innovative educational approaches to support learning for patients and their families, staff, and faculty. We are also working to develop and refine organizational systems that promote a family-centered culture and enable the rapid development and adoption of successful new and best practices.

For more information about the Sala Institute and its services, please call 646-754-7053.

The Sala Institute Story

Established in 2013, the Sala Institute for Child and Family Centered Care was created and named through a leadership gift from Trudy Elbaum Gottesman and Robert Gottesman. It is a tribute to Trudy’s mother, Sala.

Living in Poland, Sala was 13 years old when World War II started and she was sent to a labor camp. She never again saw her parents, her two younger siblings, and many other members of her family. After the war, she emigrated to the United States with her husband Izak, also a Holocaust survivor, and devoted the rest of her life—until her death at age 52—to her family.

Our Leadership

Fiona H. Levy, MD, Executive Director

Dr. Fiona H. LevyDr. Levy is the executive director of the Sala Institute for Child and Family Centered Care. As executive director, Dr. Levy leads, directs, and oversees the development and implementation of the vision of the Sala Institute, including working with the center directors and a national expert advisory panel. In her role, Dr. Levy champions the transformative cultural change required to implement family-centered care. She leads the development of the Sala Institute strategy, the operational plan, ongoing implementation, and development of metrics and evaluation. To contact Dr. Levy, please email fiona.levy@nyumc.org.

K. Ron-Li Liaw, MD, Director of The Center for Child and Family Resilience

Dr. K. Ron-Li LiawDr. Liaw is the director of The Center for Child and Family Resilience of the Sala Institute for Child and Family Centered Care. In this role, she oversees the development and implementation of a range of supportive services for children and families including: child life, creative arts therapies, social work, psychology, integrative health, nutrition, pain management, palliative care, chaplaincy services, and The Robinson Family S.Q.U.A.S.H. (Smart choices, Quality ingredients, Unique, Appetizing, Simple, and Healthy) Program. Dr. Liaw is also director of the Pediatric Psychiatry Consultation-Liaison Service at Hassenfeld Children’s Hospital. Learn more about Dr. Liaw.

Juliette Schlucter, Director of The Center for Child and Family Experience  

Juliette SchlucterMs. Schlucter serves as director of The Center for Child and Family Experience of the Sala Institute for Child and Family Centered Care. Her focus is on building the infrastructure to support patient and family engagement at the system level and in the delivery of care. She provides leadership for child and family education, the Family and Youth Advisory Councils, the Family Faculty program, and family engagement in safety and quality.

Lucy Pereira-Argenziano, MD, Director of The Center for Patient Safety and Quality

Dr. Pereira-Argenziano is the director of The Center for Patient Safety and Quality of the Sala Institute for Child and Family Centered Care. In her role, she oversees the design, adoption, and implementation of best safety practices.  She also helps to lead our quality improvement initiatives and participation in national collaboratives. In addition, Dr. Pereira-Argenziano is a neonatologist at Hassenfeld Children’s Hospital. Learn more about Dr. Pereira-Argenziano.