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Common Questions About Virtual Urgent Care

NYU Langone Health’s virtual urgent care service provides same-day care for minor medical concerns for adults and children age 5 and older from your mobile phone, tablet, or computer. A virtual urgent care video visit takes place through NYU Langone Health MyChart.

How Do I Connect to Virtual Urgent Care?

If you already have a NYU Langone Health MyChart account, sign in to begin the check-in process. If you do not already have an account, you must create one to be seen by a virtual urgent care doctor. You will be prompted to create an account when you schedule your video visit.

Having a NYU Langone Health MyChart account allows you to save time when scheduling your appointments with NYU Langone doctors by securely storing your personal information, such as your medical history and current medication, in your NYU Langone health record. If you need a doctor’s note for your employer or school, NYU Langone Health MyChart allows you to print one at your convenience.

We can also help you reset your username and password.

How Do I Make a Virtual Urgent Care Appointment for a Child?

Any of your dependents aged 5 years or older can use virtual urgent care. Adults must sign in using their own NYU Langone Health MyChart account. For children’s video visits, the parent or legal guardian’s NYU Langone Health MyChart account must be set up with healthcare proxy access to the child’s health record.

If the parent or legal guardian does not already have a NYU Langone Health MyChart account, he or she receives an email or text after scheduling the appointment with instructions on how to create an account.

If the parent or legal guardian does not already have healthcare proxy access to his or her child’s NYU Langone health record, he or she receives temporary access to the child’s health record to complete the virtual urgent care video visit.

How Do I Access Virtual Urgent Care with a Mobile Device?

If you are using a mobile phone or tablet to access virtual urgent care, you need to download the NYU Langone Health mobile app from the App Store or Google Play. With the app installed, you can then login to NYU Langone Health MyChart.

Although it’s not required, we recommend that you connect to Wi-Fi for a better video visit experience and to limit your data usage. If you do not have access to Wi-Fi, you can connect to the virtual urgent care video visit through your wireless carrier.

How Do I Access Virtual Urgent Care with a Computer?

You need a desktop or laptop computer with a working web camera, microphone, speakers, and high-speed internet connection to access virtual urgent care with a computer. Internet Explorer and Google Chrome web browsers are compatible with this service. If this is your or your child’s first virtual urgent care visit, please accept the download for the VidyoWeb plug-in when you start your visit.

If you have trouble connecting, please call us at 929-455-6409.

How Do I Cancel a Virtual Urgent Care Video Visit?

If you are late to a virtual urgent care visit, we recommend that you cancel and reschedule to a later time. To cancel a visit, go to the appointment details page in your NYU Langone Health MyChart account.

What if I Experience Technical Issues?

If your virtual urgent care video gets disconnected, attempt to reconnect by logging back in to NYU Langone Health MyChart. If you’re still having technical issues, your doctor can call you on the contact number you entered during your registration and complete your visit over the phone.

For more information on troubleshooting your virtual urgent care visit, please call us at 929-455-6409.