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Patient Stories About Video Doctor Visits

At NYU Langone, many of our doctors and care providers offer video visits, allowing you to have an appointment with your doctor over video chat instead of coming in to the doctor’s office. Video visits are available for many different types of appointments across a range of specialties. Here our patients share their experiences with video visits. 

VIDEO: Dr. Julie Han, a sports health expert, discusses how video visits allow her to connect with her patients and provide the same high level of care.

Gabriela’s Story About a Video Visit for a Hip Injury

“The video visit was very similar to my first in-person visit. Dr. Han even had my mom help position me in different ways to determine whether I could go back to my usual routine.”

—Gabriela, Age 10

A figure skater since she was 3 years old, Gabriela, 10, spends hours on the ice in pursuit of her ultimate goal—making it to the 2026 Winter Olympics.

In February, Gabriela began to feel pain in her right hip. When an MRI revealed a hip injury, her coaches searched for a specialist with expertise in treating figure skaters. The search led Gabriela to Dr. Julie S. Han, a sports health expert and sports medicine doctor at NYU Langone. As a former competitive figure skater, Dr. Han understands Gabriela’s passion for the sport and her unique needs as a young athlete. “Dr. Han gets it because she has the same background as me,” Gabriela says.

Dr. Han advised Gabriela to avoid exercises such as running and jumping that could put more stress on the hip. Dr. Han also suggested stretches and low-impact exercises Gabriela could do to remain physically active until she could return to the rink.

When it came time for her follow-up visit in April 2020, preventing the spread of 2019 coronavirus disease (COVID-19) was a paramount concern. Dr. Han’s office contacted Gabriela’s mother, Ruth, and offered her a safe alternative: a video doctor visit using the NYU Langone Health app. Ruth logged into the app using the NYU Langone Health MyChart account she had set up for Gabriela’s first appointment.

During the 30-minute video visit, Dr. Han had Gabriela do some physical exam maneuvers and instructed her on how to move so she could assess her hip. “The video visit was very similar to my first in-person visit,” Gabriela says. “Dr. Han even had my mom help position me in different ways to determine whether I could go back to my usual routine.”

Gabriela was able to complete the physical exam and jump on the right leg without feeling any pain. “Dr. Han said Gabriela could go back to her normal activities, doing jumps and other high-impact moves,” Ruth says. “She also recommended vitamin D and nutritional advice to help keep her bones healthy.” 

“I really recommend video doctor visits,” she adds. “It’s very convenient, and I was glad that I was still able to keep my daughter’s appointment without having to go outside and put ourselves at risk.”

Nataliya’s Story About a Video Visit for High Blood Pressure

“I recommend video doctor visits for everyone. It’s very easy, and was a very good experience.”

—Nataliya, Age 51

Nataliya, 51, lives in Rego Park, Queens, but hails from Ukraine where she grew up speaking both Ukrainian and Russian. And while she also speaks English, “when I’m with my doctor I prefer to speak Russian,” Nataliya says. “Sometimes I don’t know the specific medical words in English, so speaking Russian is more comfortable.”

Nataliya has high blood pressure, which she monitors daily at home. She also checks in with her doctor to make sure her medication is working correctly and her blood pressure is under control. For a recent check-in, Nataliya opted for a video visit with her doctor, Yanina Etlis, DO, allowing her to converse in her native Russian from the comfort and convenience of her home.

“It was a very good experience for me,” Nataliya says. “My appointment was at 9:55AM, and at exactly 9:55 the doctor was on the line. It was a 15- to 20-minute call, and then it was done. It was not necessary for me to go to the office.”

Dr. Etlis was able to review her blood pressure logs with Nataliya during the video call using the NYU Langone Health app. They also discussed how she was feeling, her sleep habits, and how her new medication was working. “If I go to the doctor’s office, that takes an hour and half out of my day,” Nataliya says. “The video visit took 20 minutes. For me, it was very easy.”

So easy that after the call she helped her husband set up his own appointment for a video visit. He hadn’t been feeling well, but didn’t want to go into the doctor’s office.

“My husband spoke with a doctor at 5:00PM,” Nataliya says. “The doctor sent the prescription to the pharmacy, and that night we had the medicine. He was very happy. I would recommend this service to anyone.”

Nechi’s Story About a Video Visit for Lupus Medication

“The video visit was a pleasant surprise. I loved that I could go into the NYU Langone Health app and choose a time that worked for me.”

—Nechi, Age 28

Nechi had planned to spend only a couple of weeks at her father’s south Florida home escaping the New Jersey winter. But after a few days in the warmth, she decided to stay. When cases of 2019 coronavirus disease (COVID-19) began to surge there, she was suddenly confronting a worrisome situation.

Nechi, 28, needed a doctor’s appointment to continue getting medications to manage lupus, an autoimmune disorder. At the same time, she’s at higher risk of contracting COVID-19 because of her compromised immune system and didn’t want to leave home and risk exposure.

“I was really worried,” she says. “I’m used to seeing a doctor every couple of months to monitor how I’m doing. I didn’t know what was going to happen.”

That’s when Dr. David P. Selzer, her primary care doctor at NYU Langone Medical Associates—West Palm Beach, explained that he offered video visits to safely care for patients. Nechi scheduled one using her NYU Langone Health MyChart account and accessed the visit with Dr. Selzer through the NYU Langone Health app.

“He thought of everything,” she says. “He made sure that the pharmacy supplied enough of my medications for 90 days so I could stay at home. I’ve never had such a good primary care doctor.”

Nechi says the experience showed her the benefits of video visits and the services that are available with telemedicine. “I didn’t realize how much you can do virtually,” she says.