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Fertility Center Treatment Updates Due to COVID-19

The NYU Langone Fertility Center continues to monitor developments regarding 2019 coronavirus disease (COVID-19) to institute a safe and controlled re-start of selected treatment cycles. Our top priority is the health and safety of our patients and staff. We are utilizing all guidance available from the American Society for Reproductive Medicine (ASRM), American College of Obstetrics and Gynecology (ACOG), U.S. Centers for Disease Control and Prevention (CDC), New York State Department of Health, and NYU Langone Health. This information is subject to change based on developing conditions.

We apologize for any inconvenience these treatment and policy changes may cause, and we appreciate your understanding during this challenging time.

Fertility Treatment Cycle Updates

Effective Monday, April 20, 2020, the Fertility Center will initiate a gradual re-start of specific treatment cycles. Patients receiving the following cycle types may be able to begin treatment at the onset of next menses:

  • in vitro fertilization (IVF) for embryo creation, including options to freeze all embryos or for preimplantation genetic screening (PGS)
  • egg freezing
  • oocyte thaw for embryo creation
  • frozen donor egg for embryo creation

To protect the safety of our patients and staff, we are observing many social distancing measures on-site. The gradual re-start of treatment cycles regulates the number of people on-site each day. As such, we are limited as to the number of patients that may start a treatment cycle on any specific date.

Many patients who experienced a cycle disruption due to COVID-19 have already spoken with our patient care coordination team to discuss cycle start timing. If you have not yet spoken to your coordinator, and if you wish to initiate one of the above cycle types within the next two months, please contact us at 212-263-8990.

Our team will review your protocol, medications, pre-cycle checklist, insurance, and authorization. You will also speak with a nurse to assess your current health and identify any final updates required for your pre-cycle checklist.

Moving forward, we request that all patients with cycle reservations call the office on day 1 of their menses. Please contact your coordinator directly, or call our main office at 212-263-8990.

Information for IUI, FET, Embryo Transfer, and Egg Donor Cycles

We are continuing to pause all cycles that involve an immediate attempted pregnancy. Our physician leadership team meets weekly to evaluate the safe start of these cycle types. These cycles, which may be rescheduled in mid-to-late May, include intrauterine insemination (IUI), frozen embryo transfer (FET), fresh embryo transfer, and embryo creation with fresh donor oocytes. This may be subject to change based on conditions and recommendations from ASRM, ACOG, and the CDC.

We understand that delays are heartbreaking for our patients, and we look forward to continuing your journey toward parenthood in the safest environment possible. Please contact us at 212-263-8990 to determine cycle start timing and to update your insurance, email, or other contact information. You also can update your insurance, and demographic information through your NYU Langone Health MyChart account.

Morning Monitoring

We continue to offer morning monitoring from 7:00 to 9:00AM at our main office. All center operations will be closed on Saturday, April 18, and Sunday, April 19. Beginning on Monday, April 20, morning monitoring will resume full operations, including weekend scheduling.

To reduce the number of people in our waiting areas, each patient will receive an appointment time for morning monitoring from the nursing team. This is an important change to our prior walk-in policy. To protect the safety of our patients and staff, only patients will be permitted to enter the Fertility Center during their scheduled appointment.

On-Site Safety Protocols

Please be advised of the following updates to Fertility Center operations.

Patients Are Required to Wear Masks While On-Site

In compliance with New York State, New York City, and CDC recommendations, all people are required to wear face masks or facial protection while on-site.

A face mask or facial protection must cover both the mouth and nose in order to enter the facility. We will not provide face masks; each patient is responsible for obtaining their own face mask. If a patient cannot secure a medical-grade face mask, the following are acceptable face protection options: any bandana, scarf, or handmade mask that fully covers the mouth and nose.

Guest Limitation Policy

We are committed to protecting the safety of our patients and staff by limiting the number of people in the Fertility Center. Only scheduled patients will be admitted. All patients visiting the Fertility Center for morning monitoring, bloodwork, or imaging scans must attend without any visitors present. Children are not permitted on-site. 

All Patients Will Be Screened for Temperature and Health at Entry

To protect our patients, our staff, and our current—and future—families, every person entering the Fertility Center will be required to pass a temperature screening, and will be screened for COVID-19–related symptoms. 

Cycle Disruption Policy

If a patient demonstrates symptoms of illness during a treatment cycle, or if a patient is mid-cycle and demonstrates symptoms of COVID-19 or tests positive for COVID-19, the cycle will be cancelled or suspended.

If this cancellation or suspension occurs before retrieval, we will issue a credit balance in accordance with services rendered during the cycle. Credit balances will be established on a case-by-case basis. We are not able to extend credit toward products or services provided by third parties, such as medications, phlebotomy, anesthesia, outside laboratory tests, genetic testing, or tissue storage fees.

New Patient and Follow-Up Consultations

Our doctors are currently conducting all new patient and follow-up consultations using telemedicine and video visits. If you are currently scheduled for a consultation with one of our fertility specialists, your provider will contact you to determine whether a telemedicine visit for your scheduled appointment is appropriate.

If you would like to schedule a new patient consult with one of our fertility specialists, please request an appointment.