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Fertility Center Treatment Updates Due to COVID-19

The NYU Langone Fertility Center continues to monitor developments regarding 2019 coronavirus disease (COVID-19). Our goal is to maintain a safe environment for the health and safety of our patients and staff. 

We are using all guidance available from the American Society for Reproductive Medicine (ASRM), American College of Obstetrics and Gynecology (ACOG), U.S. Centers for Disease Control and Prevention (CDC), New York State Department of Health, and NYU Langone Health. This information is subject to change based on developing conditions.

We apologize for any inconvenience these treatment and policy changes may cause, and we appreciate your understanding.

Fertility Treatment Cycle Updates

The Fertility Center is performing all treatment cycles at this time to include the following:

We are regulating the number of people on-site each day. As such, we are limited as to the number of patients that may start a treatment cycle in a specific week. Additionally, we are preparing for our annual downtime in December, so please check with your coordinator regarding your reservation. 
If you have not yet spoken to your coordinator, and if you wish to initiate your cycle, please contact us at 212-263-8990.

Our team reviews your protocol, medications, pre-cycle checklist, insurance, and authorization and consents. All insurance authorizations must be obtained before starting. You also speak with a nurse to assess your current health and identify any final updates required for your pre-cycle checklist.

Moving forward, we request that all patients with cycle reservations call the office on day 1 of their menses. Please contact your coordinator directly or call our main office at 212-263-8990.

Information for Egg Donor Cycles

If you are in our egg donor program, please stay in contact with your donor egg team by calling 212-263-0054. 

Please contact us at 212-263-8990 to determine cycle start timing and to update your insurance, email, or other contact information. You also can update your insurance and demographic information through your NYU Langone Health MyChart account.

Morning Monitoring

Morning monitoring from 7:00AM to 10:00AM is offered seven days a week at our main office at 660 First Avenue and at Fertility Center—NoMad weekdays from 7:15AM to 9:00AM. All in-cycle patients need to secure an appointment time from the nursing team. This is an important change to our prior walk-in policy. 

To protect the safety of our patients and staff, only patients are permitted to enter the Fertility Center during their scheduled appointment. 

Patients must arrive on time for the monitoring appointment so we can maintain safe distancing. Patients arriving late are deferred until we have a gap with those patients who arrive on time. This is particularly important on Saturday and Sunday. 

On-Site Safety Protocols

Please be advised of the following updates to Fertility Center operations.

Patients Are Required to Wear Masks While On-Site

In compliance with New York State, New York City, the CDC, and NYU Langone recommendations, all people are required to wear face masks or facial protection while on-site.

A face mask or facial protection must cover both the mouth and nose in order to enter the facility. We provide face masks for those who do not present with one. The following are acceptable face protection options: any bandana, scarf, or handmade mask that fully covers the mouth and nose. You must remain masked the entire time you are in the office. 

Guest Limitation Policy

We are committed to protecting the safety of our patients and staff by limiting the number of people in the Fertility Center. Only scheduled patients are admitted. All patients visiting the Fertility Center for morning monitoring, bloodwork, or imaging scans must attend without any visitors present. Children are not permitted on-site. 

All Patients Will Be Screened for Temperature and Health at Entry

To protect our patients, our staff, and our current—and future—families, every person entering the Fertility Center has their temperature checked and answers questions regarding COVID-19 symptoms and status.

You also receive a screening phone call before your appointment with your provider. Please do not come to your appointment if you have a fever greater than 99.5 degrees Fahrenheit, symptoms associated with COVID-19, or a combination of the two. 

Cycle Disruption Policy

If a patient demonstrates symptoms of illness during a treatment cycle, or if a patient is mid-cycle and demonstrates symptoms of COVID-19 or tests positive for COVID-19, the cycle is cancelled or suspended.

If this cancellation or suspension occurs before retrieval, we issue a credit balance in accordance with services rendered during the cycle. Credit balances are established on a case-by-case basis. We are not able to extend credit toward products or services provided by third parties, such as medications, phlebotomy, anesthesia, outside laboratory tests, genetic testing, or tissue storage fees.

New Patient and Follow-Up Consultations

Our doctors are currently conducting most new patient and follow-up consultations using telemedicine and video visits. If you would like to schedule a new patient consult with one of our fertility specialists, please request an appointment.