Patient Relations

At NYU Langone, our patient relations staff can help answer your questions about hospital policies and your rights as a patient. We can also address your safety concerns or grievances and advocate on your behalf to ensure that those matters are addressed by the appropriate department.

VIDEO: Meet Phil Rodriguez: Patient Advocate, Mayor of NYU Langone

In addition, several members of our staff are notaries public and can assist you with executing official documents, such as a health care proxy or living will. 

Contact Us

At NYU Langone’s Tisch Hospital, our patient relations staff is available seven days a week from 9:00AM to 5:00PM to help people being treated on both an inpatient and outpatient basis. We can be reached by calling 212-263-6906. From inside the hospital, dial 3-6906 or page the hospital operator. Our offices are located on the first floor of Tisch Hospital in room SK 109H, which is along the blue pathway.

At NYU Langone’s Hospital for Joint Diseases, our patient relations staff is available from 9:00AM to 5:00PM, Monday through Friday, and can be reached by calling 212-598-6336. After 5:00PM, or on weekends and holidays, please contact the nursing supervisor at 212-598-6668. The patient relations office at the Hospital for Joint Diseases is on floor C3. Patients and families are visited in their hospital room when they request assistance.

Unresolved Concerns

If your issue remains unresolved after contacting patient relations, you can contact The Joint Commission by calling 800-994-6610 or visiting The Joint Commission website. You can also contact the New York State Department of Health at 800-804-5447, via email at hospinfo@health.state.ny.us, or visit the New York State Department of Health website.

HIPAA Privacy Concerns

Patients or family members who are concerned that their HIPAA (Health Insurance Portability and Accountability Act) privacy rights may have been violated should immediately contact our Privacy Line at 877-PHI-LOSS (877-744-5677). 

If the issue is not resolved through NYU Langone, you can send a written complaint to the U.S. Department of Health and Human Services Office of Civil Rights. Please contact our Compliance Helpline at 866-NYU-1212 (866-698-1212) for more information.

Patient Rights

These documents can help you learn more about your rights as a patient at NYU Langone. 

NYU Langone Medical Center Patient's Bill of Rights

Also available in:
•    Spanish
•    Chinese
•    Russian

NYU Langone Medical Center Parent's Bill of Rights

Also available in:
•    Spanish
•    Chinese
•    Russian

New York State Patients' Bill of Rights

Also available in:
•    Spanish 
•    Chinese
•    Russian 
•    Yiddish

Your Rights as a Patient in New York State

Also available in:
•    Spanish

Deciding about Healthcare: A Guide for Patients and Families (New York State Department of Health)