At NYU Langone, our patient relations staff can help answer your questions about hospital policies and your rights as a patient. We can also address your safety concerns or grievances and advocate on your behalf to ensure that those matters are addressed by the appropriate department.
In addition, several members of our staff are notaries public and can assist you with executing official documents, such as a health care proxy or living will.
At NYU Langone’s Tisch Hospital, our patient relations staff is available seven days a week from 9:00AM to 5:00PM to help people being treated on both an inpatient and outpatient basis. You can reach us by calling 212-263-6906. From inside the hospital, dial 3-6906 or page the hospital operator. Our offices are located on the first floor of Tisch Hospital in room SK 109H, which is along the blue pathway.
At NYU Langone’s Hospital for Joint Diseases, our patient relations staff is available from 9:00AM to 5:00PM, Monday through Friday. You can reach us by calling 212-598-6336. After 5:00PM, or on weekends and holidays, please contact the nursing supervisor at 212-598-6668. The patient relations office at the Hospital for Joint Diseases is on floor C3. Patients and families are visited in their hospital room when they request assistance.
At NYU Lutheran, our patient relations staff is available weekdays from 9:00AM to 5:00PM. You can reach us by calling 718-630-7314. From inside the hospital, dial 7314 or page the hospital operator. After 5:00PM, on weekends, and on holidays, please contact the nursing supervisor at 718-630-7550. Our offices are located in the NYU Lutheran Medical Center lobby in station 2-43, which is across from the security desk.
If your issue remains unresolved after contacting patient relations, you may contact The Joint Commission by calling 800-994-6610 or visiting The Joint Commission website.
HIPAA Privacy Concerns
Patients or family members who are concerned that their Health Insurance Portability and Accountability Act (HIPAA) privacy rights may have been violated should immediately contact our Privacy Line at 877-PHI-LOSS (877-744-5677).
If the issue is not resolved through NYU Langone, you may send a written complaint to the U.S. Department of Health and Human Services Office of Civil Rights. Please contact our Compliance Helpline at 866-NYU-1212 (866-698-1212) for more information.
These documents can help you learn more about your rights as a patient at NYU Langone.
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